Hot Pistonz Garage

5 months ago

Brought my car for repair and the quotation price was fair and competitive. I ended up fixing the old damage of my car and got it polished with very reasonable price. Shaun was very helpful and I got the car on time.. Recommended place for all your car repair and maintenance! 👍🏻

2 months ago

I recently had my JAC JS4 repaired and serviced at Hot Piston Garage in DIP 1. The car required accidental repairs as well as major servicing, including changing few other parts. To be fair, they did complete the major mechanical repair work and the car was running fine afterwards. However, my overall experience with their service, communication and after-sales support was quite disappointing. When I initially discussed the required work with them, I clearly explained that the car had accident damage. During that discussion, I was told that, apart from changing the required parts, the denting/body work would also be taken care of. Based on that understanding, I gave them the car for the repair. After around 3–4 days, they informed me in the morning that the car was ready. However, when I went to collect the car and inspected it, I found that the denting/body work had not been done. When I questioned them about it, I was told that they had never said they would do that work. This was very disappointing because this was something that had been discussed with them when I initially explained the work required. At that point, I was already there, urgently needed my car and did not have enough time to leave the car with them again and wait for the work to be completed. So, unfortunately, I had no choice but to take the car as it was. There was also an issue with their free pickup and delivery service. Initially, they repeatedly told me that they would provide free pickup and delivery and were very keen to arrange the pickup. However, when the car was ready and it was time for the promised free delivery, I was suddenly told that their driver was not available and that I would have to wait until the next day. Because I urgently needed the car, I had no choice but to take a taxi from my home to the garage, which cost me additional money and took considerable time. Even more surprisingly, when I reached the garage, the car was still being washed and dry-cleaned. They had told me in the morning that the car was ready, but the final cleaning was still being done when I arrived. There were also some basic things that were apparently missed during the service. For example, the windshield washer fluid/wiper water was not checked or refilled. When I contacted them and asked them to fill it, I was told that I could simply put water in it myself or get it done somewhere else. My question is: if I have paid for the service, why should I be responsible for completing something that should have been checked during the service? They then asked me to bring the car back to their garage to refill it. The garage is around 40–50 km from my home, which is unreasonable for such a small issue especially when they had advertised free pickup and delivery. I even offered them a practical solution. I told them that if someone from their team was travelling towards Sharjah, they could simply send the required item with them and I would collect it on the way. They repeatedly told me they would arrange it today or tomorrow. Unfortunately, almost one month has now passed, and I am still waiting. So, while I appreciate that they completed the main mechanical repair and made the car usable again, my experience with the communication, commitment, accidental body-work understanding, pickup/delivery service and after-sales support was disappointing. A good garage should not only repair the vehicle but also clearly communicate what work is included, complete the agreed work, keep its promises and provide proper after-sales support. I hope the management takes this feedback seriously and improves these areas for future customers.

7 months ago

Had a very bad experience i will not recommend to anyone be careful the team are liars the dont have time value dont waste your money here they charge me like 150 aed extra you can check the pic its the washing they did they just change the oil and one fog light they charge me 350 aed they did pickup 6pm the guy told me will drop the car 8pm but i was messaging the didn’t reply and once he reply they told me the car is done i am coming in 15min they came they pick me after 30 min when we reach to the workshop they didn’t start the car it was 10pm and then they handover the car to me at 11:15pm and they charge full amount only fraud .i will do a police complaint shortly thats it

about 1 month ago

Didn’t like the service. Made a minor service there, they didn’t provide the invoice for services after I asked for it. Also I paid for original oil, when they returned the car - they told me that they used Mobil oil (which was 2 times cheaper as per their price list). Till now I am not sure if they changed the filers or not, as when they took the car they said we will clean the filters (never heard of it), when I rejected to give the car, they said - ok, we will replace. But when they returned the car they didn’t provide the old filters, only after I insisted sent me a couple of strange photos. Not genuine at all. Got a bad feeling. Be careful.

3 months ago

I had been a customer of this garage for quite some time and had built a high level of trust in them. I rarely questioned or negotiated their prices because I believed I was paying for quality workmanship. Unfortunately, my experience changed completely after a major repair. I discovered that a lower control arm installed on my car was not the correct part for my vehicle model, which led to further problems. It also felt like every time one issue was repaired, another problem appeared, often explained as parts simply being old and needing replacement. What concerned me even more was that another component was about to be replaced based on what I later believed was an incorrect diagnosis — and, of course, each visit meant additional cost to me. After being a loyal customer, this experience seriously damaged my trust in the garage. My advice is to double-check the diagnosis, verify that the correct parts are being fitted, and get a second opinion before approving major repairs. Unfortunately, I can no longer recommend them based on my experience.