Motoroly — Terms & Conditions

This agreement is between Motoroly (the "Platform") and the user or garage partner ("You"). By creating an account, listing a garage, or booking a service on Motoroly, you agree to these terms.

2.1 — A listing on the Motoroly platform at motoroly.ae and the Motoroly mobile app.

2.2 — A garage profile displaying your services, photos, opening hours and location. Your contact number is shared with a customer once you confirm their booking.

2.3 — Direct customer bookings sent to your garage at no cost to you.

2.4 — Marketing and promotion of the platform to bring customers to your garage.

3.1 — Accurate Information. All information provided for the garage profile, including services offered, opening hours, location, and photos, must be accurate and kept up to date at all times.

3.2 — Booking Commitment. The Partner agrees to respond to all booking requests within 24 hours of receipt — accepting or declining based on their capacity. Once a booking is accepted, the Partner agrees to honor it in good faith.

3.3 — No Platform Bypass. The Partner agrees not to ask or encourage Motoroly customers to book directly with the garage in future visits in order to avoid the platform.

3.4 — Professional Conduct. The Partner agrees to treat all Motoroly customers with professionalism and respect. Any reports of misconduct may result in the garage listing being suspended or removed.

3.5 — Photo and Content Rights. The Partner grants Motoroly the right to display all photos and information provided on the platform for marketing and promotional purposes.

3.6 — Platform Promotion. The Partner is encouraged (not required) to share Motoroly with their existing customers. Optional ways include a Motoroly QR code at reception or mentioning the platform when relevant.

3.7 — Workmanship Guarantee. The Partner agrees to honour the Motoroly minimum free 30-day workmanship guarantee described in Section 5 on every job booked through Motoroly — redoing free of charge any work that fails within 30 days of the service being completed, and accepting that Motoroly will enforce this guarantee on the customer's behalf.

4.1 — All garage listings are subject to approval by Motoroly before going live on the platform.

4.2 — Motoroly reserves the right to suspend or permanently remove any garage listing that violates these terms, receives consistent negative reviews, or engages in conduct damaging to the Motoroly brand or its customers.

4.3 — The Partner may request removal of their listing at any time by contacting Motoroly directly.

4.4 — Suspension and Removal Process. Before permanently removing a listing, Motoroly will provide at least 7 days' written notice via email or WhatsApp, along with an opportunity for the Partner to address the concern. Immediate suspension may apply only in cases of fraud, illegal activity, or severe customer safety risk.

5.1 — Workmanship Guarantee. Every booking made through Motoroly is backed by a minimum free 30-day workmanship guarantee. If the work fails within 30 days of the service being completed, the garage redoes it free of charge to the customer. The guarantee is backed and enforced by Motoroly.

5.2 — Minimum Duration. Thirty days is the minimum. Where a garage offers a longer guarantee on a particular job or service, that longer period applies in addition to this minimum.

5.3 — Motoroly's Role. Motoroly stands behind this guarantee and handles it for the customer: Motoroly takes up the claim with the garage and requires the garage to honour it. The work itself is carried out by the garage.

5.4 — Making a Claim. To rely on this guarantee, the customer must report the issue to Motoroly within 30 days of the service being completed. Motoroly will take the matter up with the garage, which is required to inspect the work and, where it has failed, redo it free of charge.

5.5 — Enforcement. A garage that refuses to honour a valid workmanship guarantee claim may be suspended or permanently removed from the platform in accordance with Section 4 (Listing Approval and Removal).

6.1 — Motoroly acts as a marketplace platform and does not itself carry out any repair work. Except for the workmanship guarantee in Section 5, which Motoroly backs and enforces with the garage, the quality of the services provided is the responsibility of the garage.

6.2 — All bookings, transactions, and disputes are directly between the customer and the garage. Motoroly facilitates the connection but is not a party to the service agreement.

6.3 — Motoroly is not liable for any disputes between the garage and the customer beyond facilitating communication.

6.4 — Limitation of Liability. In no event shall Motoroly's total liability to any Partner, Customer, or third party exceed AED 1,000 or the total amount paid by the Partner to Motoroly in the previous 12 months, whichever is greater. This limitation applies to all claims, damages, losses, or causes of action arising out of or relating to these Terms or the use of the Motoroly platform.

6.5 — Indemnification. The Partner agrees to indemnify, defend, and hold harmless Motoroly, its founders, employees, and affiliates from any claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from the Partner's services, conduct, actions, or breach of these Terms.

7.1 — By creating an account on Motoroly, you agree to use the platform respectfully and provide accurate personal information.

7.2 — All bookings made through Motoroly are between you and the garage. Motoroly facilitates the connection but is not a party to the service agreement.

7.3 — Customers are encouraged to leave honest reviews based on their experience.

7.4 — Abuse of the platform — including fraudulent reviews, harassment of garages, or misuse of the booking system — may result in your account being suspended or banned.

7.5 — Motoroly may use your anonymized booking data and reviews to improve the platform experience. Your personal data will not be shared with third parties without your consent.

8.1 — Indicative Pricing. Price ranges or tiers shown on a garage listing (for example $ to $$$$) are general indications only and do not represent a fixed or quoted price for any specific service.

8.2 — Quotes. Any quote or estimate provided through or facilitated by Motoroly is an estimate only. The final price is agreed directly between the customer and the garage before any work begins.

8.3 — Motoroly Does Not Set Prices. Motoroly does not set, control, or guarantee the prices charged by any garage, and is not a party to the pricing agreed between a customer and a garage.

8.4 — Payment. All payments for services are made directly by the customer to the garage. Motoroly does not process, hold, or take any commission on these payments.

9.1 — Genuine Reviews Only. Reviews may only be submitted by customers who have made a genuine booking through Motoroly, and must be based on their real experience.

9.2 — No Fake or Incentivised Reviews. Garages must not post, solicit, incentivise, or pay for reviews, write reviews of their own business, or pressure customers to leave or change a review.

9.3 — Moderation. Motoroly may remove reviews that are fake, fraudulent, abusive, defamatory, or that breach these terms, and may suspend or remove any account or listing involved in review manipulation.

9.4 — Honest Use. Customers agree to leave reviews that are honest and based on their own experience. Misuse of the review system may result in account suspension.

10.1 — Promotional Codes. Motoroly may from time to time make promotional codes available (for example a student discount code). A promotional code entitles an eligible customer to the discount described for that code at participating garages only, and only where the code is entered in the promo code field at the time of booking through Motoroly. Codes cannot be added to a booking after it has been submitted.

10.2 — Heriot-Watt Student Discount (code WATTDEALS). The WATTDEALS code is available exclusively to currently enrolled Heriot-Watt University Dubai students under Motoroly's partnership with the Heriot-Watt Student Council (Watt Deals). It is valid from 20 September 2026 until 20 September 2027 unless withdrawn earlier. The discount percentage is set by each participating garage individually (currently between 10% and 20%) and is shown to the customer when a valid code is applied.

10.3 — Labour Only. Every discount redeemed with the WATTDEALS code applies to the labour portion of the bill only. Parts, materials, consumables, fluids, tyres and any third-party costs are charged at the garage's normal price and are not discounted.

10.4 — Proof of Eligibility. The customer must present a valid Heriot-Watt University student ID at the garage before the work is invoiced. A garage may refuse the discount where no valid student ID is presented, where the ID does not match the person booking, or where the booking was not made through Motoroly with the code applied.

10.5 — Not Combinable. The student discount cannot be combined with any other offer, promotion, discount or voucher, whether offered by Motoroly or by the garage, unless the garage expressly agrees otherwise. The discount has no cash value and cannot be exchanged for cash, credit or parts.

10.6 — Garage Partner Obligations. A participating garage agrees to honour the discount percentage it has confirmed to Motoroly on all bookings that carry a valid promotional code, to apply it to the labour portion of the final invoice, and to verify the customer's student ID in person. A participating garage may withdraw from the programme by giving Motoroly 30 days' written notice; bookings already accepted with the code must still be honoured.

10.7 — Motoroly's Role. Motoroly facilitates the discount by displaying participating garages, validating the code at booking and passing the discount details to the garage. Motoroly does not set the discount, does not fund it, does not provide the service and is not a party to the final price agreed between the customer and the garage. Any dispute about whether or how a discount was applied is between the customer and the garage, and Motoroly will assist with communication only.

10.8 — Changes and Withdrawal. Motoroly may add or remove participating garages, change the discount percentage shown for a garage, or suspend or withdraw any promotional code at any time without prior notice. Misuse of a promotional code — including use by a person who is not eligible, sharing of a student ID, or repeated fraudulent bookings — may result in the booking being cancelled and the account being suspended under Section 7.4.

Motoroly may update these terms from time to time. Significant changes will be communicated to all users with reasonable notice. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

By creating an account on Motoroly, you confirm that you have read, understood, and agree to all terms in this document.

13.1 — These Terms are governed by the laws of the United Arab Emirates.

13.2 — Any disputes, claims, or proceedings arising from or relating to these Terms shall be resolved in the courts of Sharjah, UAE.

13.3 — The Partner and Customer acknowledge that the laws of the United Arab Emirates apply to all activities on the Motoroly platform.